Frequently Asked Questions

In-Studio Know Before You Go

We encourage you to bring your own equipment and accessories, but we do have brand new Manduka mats available for rental and to be wiped down and sanitized after use.

  • Rentals: yoga mats are $3
  • Yoga blocks must be wiped down and sanitized after use

We are strictly enforcing our cancellation + no-show policies to ensure as many people are able to flow:

  • Please remember to cancel your reservation with at least 12 hours notice.
  • If you no-show, you will lose the class from your account.

Clients will be admitted into the studio no earlier than 10 minutes before class, and must leave by 10 minutes after class ends. Late entry is not permitted under any circumstances.

Check In

  • NYC has discontinued vaccination requirements as of March 7, and we do not require vaccination status upon arrival.
  • Hand sanitizer available for your use.
  • Masks can be worn at your discretion, but are not required.
  • Please arrive a minimum of 5 minutes before class, give your name at reception and proceed to your mat.

During your Practice

  • Equipment Cleaning: cleaning supplies will be provided to disinfect your rental mat or any of your own equipment at the end of class.
  • To ensure optimal air quality, our studio room has HEPA A/Cs to filter the air and reduce airborne contaminants, including viruses, throughout class. In between classes, we will exhaust the air directly to the outside and exchange it for fresh air. We will also have a number of classes on our outdoor deck daily

Community Accountability

  • If you aren’t feeling well or, have a cough, fever or symptoms of COVID-19, please don’t attend class.
  • If you test positive for COVID-19 within 14 days of your last visit, please email the studio, and we’ll immediately notify all potentially exposed people and disinfect the studio according to CDC recommendations.
  • If you have tested positive for COVID-19 or have been in close contact with someone who has, we ask that you not come to the studio for 14 days or until you’ve tested negative

What if I've never taken a yoga or a meditation class?

We have different types of yoga classes at HealHaus – there’s something for every level of student. To see the different types of classes we offer, click here!

We also have amazing meditation teachers from a variety of different teaching backgrounds. They offer simple techniques in an accessible and inviting way. Our teachers will help guide you through the class.

Do you have lockers on site?

We have individual lockers to store your items—please remember to turn your cell phone off or put the ringer on silent.

Are there showers on site?

We do not have showers on site, but we do have a bathroom for changing.

What are your cancellation policies?

Yoga Cancellation Policy: Please cancel your reservation at least 2 hours before class. No refund within two hours of class.

Meditation Cancellation Policy: Please cancel your reservation at least 2 hours before class. No refund within two hours of class.

Workshop Cancellation Policy: If you cannot attend a workshop you signed up for, please cancel at least 24 hours in advance. You will be credited the full amount of the workshop cost towards a future workshop. Cancellations within a 24 hour period cannot be credited.

Digital Membership Cancellation: HH Studio memberships can be cancelled at any time with the exception of 3 month commitment options. There are no refunds once payment is processed. Please click here to cancel your membership.

How do I cancel my membership?

To terminate, please log in to your MindBody consumer account on your desktop and go to My Info > Account. (Contract cancellation unavailable on the app)

Go to the Auto Pays section and click on Terminate next to the contract you wish to terminate.

Please keep in mind that you are terminating effective immediately. If you had a payment come out you are out of that money and the pricing option will now be expired.

How do you book a private practitioner service?

Please click here to book a private service.

Please be advised the private appointments are not booked until the practitioner confirms the date and time. The practitioner will confirm the booking request within 24 hours. Upon receiving confirmation from the practitioner, please remit payment for the booking with the practitioner.

Our private practitioners are all professionally licensed. Terms, conditions and cancellation policies are subject to each individual practitioner.